How can i place an order?

To place an order, choose your items, and complete the transaction at checkout. You'll receive a confirmation email shortly after.

Is my payment information secure?

Absolutely, you can review privacy policy and contact customer support for any concerns.

Can i make changes to my order after it has been placed?

Unfortunately, once an order has been confirmed, we are unable to accommodate any modifications.

How can i check the status of my order?

To check the status of your order, simply log in to your account, click on 'My Account,' and then go to the 'Orders' section. There, you'll find all the details about the status and progress of your order.

How long will it take for my order to ship?

Our goal is to ship your order within 24 hours of purchase. Please note, this excludes weekends and Dutch bank holidays. The total shipping duration will depend on your location and the selected shipping option.

Terms of delivery Netherlands (order before 3PM, next day delivery)
For order with delivery address the Netherlands: If the order is received by us before 3 p.m., we will ship the order the same day so deliver the next day.

For other countries: If the order is received by us before 3 p.m., we will ship the order the same day. Then the shipping time depends on the country we ship to.

How will my order be packed?

Depending on the size of the order, we meticulously pack all items in sturdy carton boxes. Our commitment to sustainability means we refrain from using plastic filling materials; instead, we exclusively utilize carton.

What shipping companies do you use?

DPD, UPS, and FedEx, providing a versatile and efficient approach to meet diverse shipping needs.

How will I receive my tracking?

You will receive a tracking email and you can access the details by logging into 'My Account' for a quick overview.

Where can i find the shipping costs?

At the bottom you can find our shipping information. Additionally, you can find the shipping costs during the checkout process. Once you've added items to your cart and entered your shipping address, the system will calculate and display the applicable shipping costs before you complete your purchase.

What is your return policy?

Hygiene products are not suitable to be returned for reasons of health protection or hygiene and whose seal has been broken after delivery or the packaging has been opened. These include, for example, condoms, lubricant or massage products, erotic toys/toys, STD tests. Specially tailored products (such as packaging with your own printing) cannot be returned. Because of we do not seal our products we can not take consumer right of withdrawal products back in our assortment, it a hygiene risk. For our warranty we have a term of 2 years.

How do i exchange a damaged item?

For help with damaged items, send an email with the details to customerservice@sonawty.com

Who carries the costs of the return shipment?

If you gather the returns for a certain amount of time and notify us, we will help you arrange a return label. Otherwise you are free to take care of your own return shipments, we will not reimburse these.

How will the return package be picked up?

You will receive an label by e-mail and you can give the return shipment to the carrier when they come by. Or you can bring it to the closest drop off point.